Questions to Ask a Home Care Agency

About the Agency

  • Does your agency conduct a needs assessment to determine care plans?
  • What is your Better Business Bureau rating?
  • Are you certified or accredited?
  • How does your agency protect confidentiality?
  • How do you handle client’s rights: freedom to request a different caregiver, cancellation of services, right to review logs regarding care?
  • Do I need a doctor’s order for home care?
  • How does your agency handle emergencies?

About the Agency’s Caregivers

  • How do you screen, train and supervise caregivers?
  • How do you match caregivers to clients/patients?
  • How is the patient’s course of treatment and services documented?
  • Who do we contact with questions or complaints?

About the Agency’s Services

  • If necessary, is the care plan overseen by a registered nurse?
  • Do you provide a written schedule of services?
  • Can you help find additional services like Meals on Wheels, etc.?

About Payment and Financials

  • Is your agency certified to take Medicaid and/or Medicare?
  • Does your agency partner with State Funded Elder service programs that provide subsidized funding for qualified candidates?
  • Do you take commercial or long-term care insurance?
  • Do you have payment agreement plans?
  • Do you provide detailed explanations of the costs associated with your services?
  • Does your agency provide guidance to help review our financial assistance options, if needed?