What's Included at a Glance
Dedicated Care Navigator
Personalized guidance, every step
Caregiver Respite & Relief
Relief for family caregivers (available based on eligibility)
24/7 Medical Team Coverage
Around-the-clock clinical support
Family Caregiver Support
Education, training & resources
ABOUT THE PROGRAM
What is the GUIDE Program?
GUIDE — Guiding an Improved Dementia Experience — is a new Medicare program designed to transform how people experiencing changes in memory and cognition receive care. Whether your family is in the early stages of noticing changes or further along in the journey, GUIDE meets you where you are.
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Whole-Person, Coordinated Care — GUIDE wraps a full team of specialists — care navigators, clinical partners, and home care professionals — around the individual and their family.
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In-Home Respite Support — Family caregivers receive dedicated respite hours with trained caregivers so they can rest and recharge while their loved one is in good hands.
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A Dynamic, Evolving Care Plan — Each participant receives a personalized memory care plan that adapts as their needs change over time — nothing one-size-fits-all.
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100% Medicare Covered — Qualifying Medicare beneficiaries receive all GUIDE program services at no out-of-pocket cost — no copays, no deductibles, no surprise bills.
WHAT'S INCLUDED
Comprehensive Memory Care Services
Every GUIDE participant receives a personalized care plan built around their needs, their stage of memory change, and their family's capacity.
Care Navigation
A dedicated Care Navigator is with you every step of the way — helping coordinate care, connect you to the right resources, and plan ahead for what's next.
In-Home Caregiver Support
Trained caregivers provide companionship, personal care assistance, and meaningful engagement in the comfort and familiarity of home.
Crisis & Safety Planning
Proactive planning for difficult moments — including safety assessments, emergency protocols, and guidance for families on what to do when circumstances change.
24/7 Telehealth Access
Around-the-clock access to a geriatric medical team through our healthcare partner network for urgent questions and ongoing monitoring.
Personalized Wellness Plan
A dynamic memory care plan built around the individual's unique needs and preferences — updated as their condition changes over time.
Family Education & Training
Evidence-based education for caregivers on cognitive change, communication strategies, safety planning, and community resources.
WHO QUALIFIES
Eligibility Requirements
If you or a loved one has noticed changes in memory or cognitive function, you may qualify. Our team will conduct a no-obligation eligibility screening at no cost — anywhere in the US.
✓ Medicare Beneficiary
Must be enrolled in Medicare Parts A and B (Traditional Medicare).
✓ Noticed Changes in Memory or Cognition
A formal diagnosis is not required to start the conversation. If you or a loved one has noticed changes in memory, thinking, or day-to-day function, reach out — our team will help determine next steps.
✓ Community Dwelling
The individual must reside at home or in a community-based residential setting — not in a skilled nursing facility — at the time of enrollment.
✓ Not Already Enrolled in Hospice
Individuals currently receiving hospice care are not eligible for concurrent GUIDE enrollment.
NATIONWIDE ELIGIBILITY CHECKS
We Screen Families Anywhere in the United States
Regardless of where you or your loved one lives, Best of Care will conduct a complimentary eligibility screening. If you qualify and are outside our direct service area, we will connect you with the appropriate GUIDE partner in your region.
There is no cost, no obligation, and no referral needed to get started.
GETTING STARTED
Enrollment in Three Simple Steps
From first call to enrolled, most families are up and running within one to two weeks. Our team handles the paperwork.
1
Eligibility Screening
We review Medicare status, memory care needs, and living situation to confirm eligibility — at no cost and no obligation, regardless of your location.
SAME DAY
2
Personalized Assessment
A Care Navigator meets with the individual and family to understand their needs and goals, building the foundation for a tailored memory care plan.
WITHIN 1 WEEK
3
CMS Approval & Care Begins
Proactive planning for difficult moments — including safety assessments, emergency protocols, and guidance for families on what to do when circumstances change.
TYPICALLY 1–2 WEEKS
FREQUENTLY ASKED QUESTIONS
Common Questions
Not necessarily. If you have noticed changes in memory, thinking, or day-to-day function, that is enough reason to reach out. Our team will help determine whether a formal evaluation is needed and guide you through next steps.
No. The GUIDE program’s 24/7 medical team layers on top of your loved one’s existing care — it is designed to work alongside their current doctors, not replace them. GUIDE’s medical team actively collaborates with your current physicians and specialists to coordinate and enhance the care your loved one is already receiving.
The GUIDE program currently requires Traditional Medicare (Parts A and B). Individuals enrolled in Medicare Advantage plans, Special Needs Plans, or PACE programs are not eligible at this time. If you are unsure which type of Medicare your loved one has, our team can help you find out quickly.
Most families are enrolled and receiving services within one to two weeks of their initial eligibility screening. Our team handles the application and coordinates directly with Medicare on your behalf.
Best of Care conducts eligibility screenings for families anywhere in the United States. If you qualify and live outside our direct service area, we will connect you with the appropriate GUIDE partner in your region at no cost to you.
Areas We Serve
Best of Care proudly offers private nursing services in Greater Boston, MetroWest, Central Massachusetts, Western Massachusetts, the South Shore, the South Coast, Cape Cod and the Islands. Our service area includes but is not limited to:
Bourne
Brewster
Bridgewater
Brookline
Chatham
Lexington
Middleborough
Milton
Nantucket
New Bedford
Newton
Orleans
Plymouth
Cohasset
Duxbury
Falmouth
Hingham
Hyannis
Sandwich
Scituate
Springfield
Taunton
Wellesley
Weston
Westwood
Worcester
Affordable, Flexible Options
We understand the importance of accessibility. Our services are often covered by long-term care insurance policies.
GUIDE PROGRAM | NEWLY AVAILABLE THROUGH MEDICARE
Specialized Memory Care, Fully Covered by Medicare
Best of Care is a proud Partner Organization in the CMS GUIDE Program — bringing expert, coordinated memory care support to individuals and families across the United States at no cost to those who qualify.