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Best of Care, Inc. (“The Company,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

 
1. Scope of This Policy

This Privacy Policy applies to all personal information and protected health information (“PHI”) collected, maintained, and used by The Company in connection with our health services, whether in electronic, paper, or verbal form.

 
2. Information We Collect

We may collect the following types of information about you:

 

  1. Personal Identification Information: Name, address, phone number, date of birth, Social Security number, insurance details.

  2. Health Information (PHI): Medical history, diagnoses, treatments, prescriptions, test results, billing and payment records, and other health-related data.

  3. Technical and Usage Data: When you use our website or patient portal, we may collect IP address, browser type, operating system, and usage activity.

 

 
3. How We Use Your Information

Best of Care, Inc. uses your information only as permitted by HIPAA and other applicable laws. Common purposes include:​

  1. Treatment: To provide, coordinate, and manage your health care services.

  2. Payment: To bill and obtain payment from you, your insurance company, or other third parties.

  3. Health Care Operations: To improve the quality of our services, conduct audits, train staff, and manage business operations.

  4. Legal and Safety Obligations: To comply with federal/state law, respond to public health requirements, or prevent serious threats to health or safety.

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4. How We Share Your Information

We may disclose your information as follows:​

  1. With Your Authorization: We will not use or disclose your PHI for purposes other than those described in this policy without your written authorization.

  2. Without Authorization (Permitted by HIPAA):

    1. To health care providers involved in your care

    2. For billing, claims, and payment processing

    3. For compliance with legal requirements (e.g., subpoenas, court orders)

    4. To public health authorities (e.g., disease reporting, FDA reporting)

    5. To protect your health and safety or that of others

  3. Business Associates: We may share PHI with third-party service providers (billing companies, IT providers, etc.) who must comply with HIPAA through binding agreements.

  4. SMS Messaging: Consent to receive SMS messages is not shared with third parties.

 
5. Patient Rights Under HIPAA

As a patient, you have the following rights:

  1. Right to Access: Request and obtain a copy of your medical and billing records.

  2. Right to Amend: Request corrections to your health information if you believe it is inaccurate or incomplete.

  3. Right to Restrict Use/Disclosure: Request limitations on how your PHI is used or disclosed, subject to certain exceptions.

  4. Right to Confidential Communications: Request communications in a certain manner (e.g., at a different address or phone number).

  5. Right to an Accounting of Disclosures: Receive a record of certain disclosures of your PHI made by The Company.

  6. Right to a Paper Copy: Request a paper copy of this Privacy Policy at any time.

 
6. Safeguards to Protect Your Information

We take appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

  1. Secure electronic health record (EHR) systems

  2. Encrypted communications where applicable

  3. Access controls and staff training

  4. Regular security audits and monitoring

 
7. Patient Portal and Website Use

If you use our online patient portal or website, we may collect cookies or similar technologies to improve user experience. These tools are not used to access or store PHI without your consent.

 
8. Breach Notification

In the event of a breach of your unsecured PHI, The Company will notify you promptly, consistent with HIPAA’s Breach Notification Rule.

 
9. Changes to This Policy

We may update this Privacy Policy periodically. When updates occur, the effective date at the top will change, and a copy will be made available upon request and on our website.

 
10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
 

Best of Care, Inc.
Attn: Privacy Officer

1324 Belmont Street

Suite 202

Brockton, MA 02301

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You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights if you believe your privacy rights have been violated. The Company will not retaliate against you for filing a complaint.

Privacy Policy

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